Masters & Configuration
Govern the whole platform
Masters is where platform governance lives. Configure projects, designations, login roles, and employees; define ticket types, priorities, and statuses; manage clients; and set impact areas — so FixDesk matches exactly how your organization works.
What you can do
Projects, designations, login roles, and employees
Ticket types, priorities, and workflow statuses
Client records and client status
Impact areas for module-based categorization
Role hierarchy and access control
Frequently asked
Can I customize ticket types and statuses?+
Yes — define your own ticket types, priorities, and workflow statuses so the platform matches your process.
How is access controlled?+
Login roles, designations, and employee records define user access and role hierarchy.
Explore related modules
Bring your whole delivery into one place
Start free in minutes. Move your projects, invite your team, and ship your next release from FixDesk.
14-day free trial · No credit card required